Privacy

1. What Data Do We Collect To Service You? 

We collect your name, phone number, address details, email address, passport photograph to allow us to verify your person prior to joining our network.

Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers and delivery partners, we collect this data when the app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For riders, delivery recipients, and renters, we collect this data when the app is running in the foreground. However, this may affect some functionality available in the apps. For example, a user who has not enabled location data collection will have to manually enter their address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.

2. How Do We Protect Your Data?

We protect your data in the following ways:

⇒ Used for the specific and explicit purpose we collected it for

⇒ We only collect data that is relevant to the service we provide to you

⇒ We handle your data in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

3. What Do We Use Your Data For?

We only use your information for the following:

⇒ To verify your identity

⇒ Driver and delivery partner location data, which we use to track trips and assist with navigation

⇒ We will not share or sell your information to 3rd parties

⇒ We may contact you for other services which we think is beneficial to you

⇒ We may use the data in an anonymised form for statics purposes

⇒ We may share your data with security agencies for crime prevention or investigation

4. Choice and transparency

⇒ 1. Privacy settings: Settings menus in the app for riders give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from WAeY

⇒ 2. Device permissions: Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the app requests permission to access certain types of data and give users the option to grant or refuse permission. Android devices notify users of the permissions that the app seeks before their first use of the app, and use of the app constitutes a grant of such permission

⇒ 3. Ratings look-up: After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders. This 2-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for drivers and riders